First, technology exchange
1) Understanding the customer's basic requirements.
2) understand the variety of customer products and features.
3) Understanding the customer's product quality requirements.
4) a variety of products the company introduced the technical parameters and characteristics.
Second, the actual situation according to the customer, program recommendations proposed equipment.
Third, effectiveness and user requirements based on the use of equipment to improve it.
The sale of services
1. In the manufacturing process to maintain communication with customers to continuously improve and improve.
2. In the debugging process to maintain communication with customers, according to customer requirements to create a sample.
3. Of the necessary protective equipment to meet the users of packaging, rust, storage, protection during transport requirements.
Service
To enhance the market competitiveness of the company, need to strengthen after-sales service, standardized management, improving corporate reputation, timely, sincere, thoughtful manner to provide quality services to their customers.
After years of efforts the company has accumulated a wealth of service experience and create a professional service team, established a perfect service system.
Services:
* User tracking service
Use our equipment in the user process, we provide life-long user tracking service. That the user process, periodically send technicians to communicate with the user unit, user case study to understand the user problem, and Feedback companies.
* Technical Support Services
We in the equipment installation is completed, to provide users with technical support services. The main contents include equipment failure handling and recovery, according to the user to adjust the equipment required.
* Telephone Enquiry Service
We offer a 7 × 24-hour free telephone technical support for life. Problems during use or operation of the process of doubt, you can contact the technical engineers, in order to obtain emergency support services.
* On-site repair service
I provide one year free maintenance during use, due to equipment failure, I received a phone call, will be rushed to the scene in the shortest possible time, maintenance and configuration, normally a working day to solve the problem.
Service structure
* Headquarters Service Center: service management organization responsible for developing service procedures, customer service standards and customer service offices around the center of the training, supervision and management, is also responsible for handling customer complaints and advice.
* Local Service Centre: I am in the country with professional and technical service personnel, is responsible to provide customers a full range of daily support and product service work.
Service model, response time
* On-site support services
The equipment installation process, by my companies site support services group, to provide users with on-site service.
* Headquarters Services
After the formal operation of the equipment, the company continues to provide technical support, I shortest time technical staff arrived at the scene for the user to solve the problem.
* User tracking, visit services
Use our equipment in the user process, we provide user tracking, visit services. All the equipment is installed to the specified location, and after acceptance by both parties. We provide customers with tracking, visit services, periodically sending technical staff to communicate with customers, visit customers use. For customers to solve difficult problems raised by giving free support services, to ensure customers are fully able to use the equipment.
* Toll Free Service
24-hour service hotline, to receive customer consulting, service scheduling and complaints.
? Other additional pledges
You can also learn more about our products through the following channels and get the services you need and help.
* Online Information
If you need to keep abreast of the dynamic of our products, communication products, you can log on our website (http://www.hfwgj.com).
* Product training
Adhering to the technical innovation, management innovation and the purpose of continuing to provide customers with a complete industry solutions. In providing excellent products, has introduced a package of training services to help users in the use of equipment to achieve a multiplier effect.
* On-site support services
Our professionals face to face and your communication, problems in the field of research and analysis, the problem quickly resolved.
